Does the equipment come with a guarantee or warranty?

All equipment is sold as is, with a warranty included only if stated. In this case the equipment will include a return to base warranty. Due to the vast amount of different types of equipment we sell it isn’t possible to have a standard warranty length, for this reason different items have different warranties. The length of the warranty can be confirmed by talking to our sales team either via email or over the phone.

How long will it take to deliver my order?

We ship our products worldwide; as such the delivery times vary. For UK based customers we deliver within seven days after cleared payment has been received.

Does the price include delivery or postage?

The price does not include delivery cost, as we deliver worldwide we are unable to give an accurate general price for postage, therefore charges are calculated on an individual basis. Simply contact us to acquire an accurate delivery charge and we will ensure speedy and efficient delivery at a reasonable rate.

Can used units be leased or hired?

Yes, some instruments are available for leasing or hire. Please contact us for more information and prices.

Does the equipment come with its manuals and/or software?

Where possible all equipment will come complete with any manuals and/or software that were originally included. If the equipment doesn’t have its original manual, we will strive to find one for you and include it with your order.

I want a piece of equipment but you don’t have it listed on your website, can you source it?

If the piece of equipment you’re looking for isn’t listed on our online catalogue then please contact our sales team by telephone or email, and we will try our best to source it for you. We regularly send out ‘Wanted list’ email campaigns that are usually highly successful due to our large client base, and therefore if we can’t get our hands on it straight away, it’s not usually long until we can!

What condition is the equipment in?

Most of the equipment we sell is used but is always in full working order, unless stated. Each unit is fully inspected and tested before dispatch to ensure it is in optimal condition.

I have equipment I no longer use; would you be interested in disposing of this?

Yes! Richmond Scientific offer a discreet and professional accredited removal and disposal service that ranges from a single item to an entire site. At all times, we provide a bespoke service tailored to your needs. Please see our Sell used equipment page for more info.